Pre-Test English XI PH

Guest: “The air conditioner in my room is not working.”

What is the best response from the receptionist?

• “You must check it yourself.”

• “Would you like us to send someone to fix it?”

• “Why don’t you sleep without it?”

• “Please wait until tomorrow.”

Guest: “I want to visit tourist attractions near the hotel.”

Receptionist: ….............................

• “I suggest you take a city tour provided by the hotel.”

• “You can’t go anywhere.”

• “It’s not allowed today.”

• “Just go randomly.”

Guest: “I have a problem with the hot water.”

What should the housekeeping staff say?

• “It’s your fault.”

• “Go ask someone else.”

• “I suggest you contact the front desk.”

• “Ignore it.”

Receptionist: “Do you have any suggestions to improve our service?”

Guest: …..........................................

• “No, thank you. Your service is terrible.”

• “I suggest you train your staff to be more polite.”

• “I don’t care.”

• “Whatever you want.”

Guest: “What should I do if I lose my room key?”

Receptionist: …...........................................

• “Call the police.”

• “You should immediately report it to the front desk.”

• “Go buy a new one.”

• “Sleep outside.”

Guest: “Can you suggest a good restaurant nearby?”

Concierge: …..................................

• “Try Bali Bistro just 5 minutes away from here.”

• “Find it yourself.”

• “We don’t help with that.”

• “There is no food around here.”

Receptionist: “Our guest is feeling sick. What should we do?”

Colleague: ….................................................

• “Ignore it.”

• “I suggest calling the hotel’s medical staff.”

• “Tell them to go home.”

• “Close their room.”

Guest: “I want to book a spa treatment.”

Receptionist: ….........................................

• “I suggest you try our Balinese massage package.”

• “There is no spa available.”

• “Do it yourself.”

• “Maybe next week.”

Guest: “What do you recommend for a romantic dinner?”

Receptionist: ….......................................................

• “I suggest rooftop restaurant with sunset view.”

• “Don’t go anywhere.”

• “I recommend you to just eat in your room.”

• “It’s not possible.”

Guest: “The room is too noisy because of the traffic.”

Receptionist: …........................................

• “Why don’t we move you to a quieter room at the back?”

• “You should get used to it.”

• “That’s your problem.”

• “We cannot help.”