Customer Service Scenarios

Customer: "Excuse me, do you have this shirt in a larger size?"

• No, we only sell shoes.

• Yes, we have size M and L.

• You can sit over there.

• Sorry, we don’t allow food inside.

• The fitting room is closed.

(A customer has just entered a clothing store) Shop Assistant: "Can I help you?"

• Yes, I'm looking for a black jacket.

• Yes, I want to cook pasta.

• No, I already ate.

• I'm just waiting for the bus.

• The color is delicious.

Customer: "How much is this dress?"

• It's made of cotton.

• It’s on the second floor.

• It’s Rp250.000.

• It comes in blue.

• Yes, we have it.

(A customer wants to ask for a better price politely) Which sentence is correct?

• Cut the price!

• Give me cheaper now!

• Is there any discount for this item?

• This is too expensive! Lower it!

• No way I pay this price!

(In the fitting room area of a clothing store) Shop Assistant: "Would you like to try it on?"

• No, I will try cooking it.

• Yes, where is the fitting room?

• Yes, I have tried this food.

• No, I’m allergic.

• I will buy a car.

(The customer is looking at a shirt and wants a different color) Customer: "Do you have this in red?"

• Sorry, we only have blue and black.

• Yes, we have coffee.

• No, that is my favorite movie.

• Red is too spicy.

• We don’t sell bread.

(A customer thinks the price is too high) What do you say?

• Okay, I’ll buy two.

• Can you give me a better price?

• No thanks, I’ll pay more.

• Where is the toilet?

• Let me try the shoes.

Shop Assistant: "That shirt is on sale. It’s 50% off." Customer:

• So it's more expensive now?

• Great! I’ll take one.

• No, I don’t want to eat.

• I don’t like vegetables.

• Is there a parking lot?

Customer: "Can I return this if it doesn’t fit?" Shop Assistant:

• No, this is a restaurant.

• Yes, within 7 days with the receipt.

• Only for breakfast.

• Sorry, we only sell drinks.

• Please sit down.

What is the correct sentence to ask where to pay?

• Where can I pay for this?

• Where is the exit?

• Can I eat here?

• Where do I sit?

• Where is your kitchen?