Organizational Change Quiz

The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery, or reduction in order-processing time is known as

• entropy.

• process change.

• innovation.

• reengineering.

Which of the following is an effective way of overcoming resistance to change?

• Allowing employees to participate in the change process

• Fostering an environment of uncertainty in the organization

• Announcing the change only after it has been implemented

• Minimizing communication among employees

During the introduction phase of the product life cycle _____.

• companies must sacrifice product quality

• most companies tend to downsize

• demand may be very high

• competition is at its peak

Which of the following is true of organizational control?

• Control always results in higher costs for an organization.

• Sales and marketing forecasting is a part of financial control.

• Control can help an organization adapt to environmental change

• Control systems increase organizational complexity.

• Public relations is a part of human resources control

An example of a force for change in the task environment of an organization is

• pricing strategies of competitors.

• employee turnover rates.

• capital availability.

• employee motivation.

Sara is an efficient supervisor at a restaurant, which is part of a large national chain. She was recently sent to a two-week educational course by her employer to help her get the skills she needs for promotion to a higher management post. The human resource management concept illustrated in the scenario is _____.

• job specialization

• job rotation

• development

• training

Which of the following is an accurate difference between the task environment and the general environment?

• The general environment is quite complex, whereas the task environment is very simple.

• The task environment provides useful information more readily than the general environment.

• The task environment deals with more abstract dimensions than the general environment.

• The general environment's impact is short term, whereas that of the task environment is long term.

According to the motivation framework, after a worker notices an unfilled need, the next step is

• choosing a behavior that satisfies the need.

• determining future needs.

• searching for ways to satisfy the need

• evaluating need satisfaction.

• identifying a need deficiency.

According to the Lewin model of organization change process, refreezing involves

• recognizing why the change is necessary.

• informing people about the change.

• the implementation of the change.

• reinforcing the change so that it becomes a part of the system.

A company has set an objective to increase its product sales by 50 percent in the next two years. Identify the step of the organization change process of the company.

• Recognition of the need for change

• Establishment of goals for the change

• Selection of appropriate change technique

• Planning for implementation of the change