Hospitality Brain Twister

What is the main job of the front office in a hotel?

• Cooking food
• Checking in guests
• Cleaning rooms
• Managing laundry

What's the first thing a guest sees when they enter a hotel?

• Room service
• Kitchen
• Reception desk
• Swimming pool

What does a bellboy usually carry?

• Mops
• Guest luggage
• Food trays
• Towels

Which of these is a front office task?

• Sweeping floors
• Making beds
• Handling guest complaints
• Cooking breakfast

What's the term for a guest who has not booked the room but shows up to stay?

• VIP
• Walk-in
• Drop-in
• Pop-in

What do we call a request to hold a room in advance?

• Registration
• Booking
• Inquiry
• Scheduling

What is housekeeping mainly responsible for?

• Guest entry
• Food service
• Maintaining Rooms

• Entertainment

What does 'Turn down service' mean?

• Saying no to a guest
• Lowering the volume
• To prepare the room for the guest’s night rest

• Refusing food

What is the first thing a housekeeper does in the morning?

• Cook breakfast
• Check room status
• Serve drinks
• Fold napkins

What is a lost and found?

• Guest menu
• Item report system
• Housekeeping cleaning list
• Feedback form