Change Management and Business Planning

Which of the following is a strategy to reduce resistance to change?

• Ignore employee concerns

• Build trust amongst employees

• Avoid communication

• Delay feedback

List any two strategies to reduce resistance to change.

Management consultants are generally hired for a (a)   period of time.

Which of the following is NOT a benefit of using management consultants?

• Able to introduce 'best practice'

• Provide external and impartial advice

• Will leave once change is implemented

• Maintain long-term relationships with the company

What is the first step in Lewin’s Change Management model?

• Change

• Refreeze

• Unfreeze

• Implement

Fill in the blank: In Lewin’s Change Management, the step where people resolve their uncertainty and support the new direction is called (a)   .

Define a small enterprise according to the worksheet.

(a)  

What does the 'Strengths' component in a SWOT analysis refer to?

• A) Things your company lacks

• B) Things your company does well

• C) External factors that could harm the organisation

• D) Emerging markets

What does the 'Weaknesses' component in a SWOT analysis refer to?

• A) Things your company does well

• B) Things your company lacks

• C) Opportunities for growth

• D) External threats

What does the 'Opportunities' component in a SWOT analysis refer to?

• Internal strengths

• Internal weaknesses

• Underserved markets and ways to improve the business

• External threats