Travel Insurance Quiz

How many different plans does TinLeg offer?

• 5

• 7

• 9

• 10

When working cases for travel insurances like TinLeg, what should Falck be mindful of, in addition to medical information?

• Client's travel history and dietary restrictions.

• Coverage limits and travel benefits.

• Preferred airlines and hotel accommodations.

• Local emergency service numbers.

How are Claims Administrators for TinLeg Basic and Platinum plans primarily communicated with?

• Via the TinLeg Assistance Portal

• Via Email

• Via phone calls only

• Through the underwriter directly

TinLeg Gold and Silver policies always start with what specific prefix in their policy number?

• TLG-

• TLS-

• 53-TLDG-

• 00-TL-

For TinLeg Claims calls involving travel difficulties, what should clients be informed to do?

• Contact Falck's medical team directly.

• Pay and claim, and that claims decisions will be made by the claims team.

• Wait for Falck to open a case for them.

• Call the local emergency line.

When are medical cases created in ACT for TinLeg clients?

• For all case types, including Basic and Platinum.

• For all case types except Basic and Platinum, then opened in ACT.

• Only for US Only cases.

• Only after a GOP has been approved.

What is the SLA (Service Level Agreement) for agents to respond per the document?

• 30 minutes

• 1 hour

• 2 hours

• 24 hours

The Emergency Medical and Evacuation Limits currently given to Falck for Typical Plans with Faye are:

• $250,000

• $100,000

• $500,000

• $50,000

What is the coverage limit for Emergency Medical and Evacuation under Faye's general medical coverage?

How is coverage handled for International cases versus Domestic cases under Faye's general medical coverage?

• Both International and Domestic cases are always primary.

• International cases are secondary, and Domestic cases are primary.

• International cases are always primary, and Domestic cases are always secondary.

• Coverage depends on the client's state of residence for both types.