Traits Hunt Challenge

Which trait involves speaking clearly, listening actively, and giving timely responses?

• Communication

• Empathy

• Discretion

• Technological Savvy

A guest forgot their anniversary and needs a surprise dinner planned in 30 minutes. Which two traits are MOST useful here?

• Communication and Discretion

• Problem Solving and Knowledgeable

• Empathy and Attention to Detail

• Technological Savvy and Multilingual Ability

Which of the following is an example of Technological Savvy?

• Memorizing local restaurants

• Using WhatsApp and TripAdvisor to help guests

• Speaking more than one language

• Staying calm under pressure

Match the trait to its description

EMPATHY

• follow up and ensures issue is resolved

• accurate, careful and anticipate needs

• responding to kindness

• handles private info with care

Match the trait to its description

DISCRETION

• follow up and ensures issue is resolved

• accurate, careful and anticipate needs

• responding to kindness

• handles private info with care

The ability to speak more than one language is called:

• Technological Savvy

• Empathy

• Multilingual Ability

• Attention to Detail

Being friendly and smiling is more important than wearing a clean uniform.

• True

• False

Which trait helps a concierge find alternative transport if a guest misses their bus?

• Multilingual Ability

• Discretion

• Knowledgeable / Resourceful

• Attention to Detail