Management Concepts Quiz

Which of the following statements is true about the contingency perspective?

• It states that the organizations which are not influenced by their external environments tend to be more successful than others.

• It states that effective managerial behavior in one situation cannot always be generalized to other situations.

• It states that all employees tend to perform better when they are promised higher incentives.

• It states that the behavior of employees at work is not influenced by social processes.

As a process, leadership can be defined as:

• the practice of empowering employees to participate in organizational decision making.

• the set of characteristics attributed to individuals who are perceived to be leaders.

• The use of noncoercive influence to shape an organization's goals.

• the ability to assess business process performance.

• the ability to adjust to and understand the changes in a workplace.

The needs for achievement, affiliation, and power are referred to as

• Security

• Manifest

• Physiological

• Esteem

• Hygiene

In its simplest form, _____ means setting an organization's goals and deciding how best to achieve them.

• coordinating

• Leading

• Organizing

• Controlling

• Planning

The first step in rational decision making is _____.

• identifying alternatives

• implementing an alternative

• selecting the best alternative

• recognizing and defining the decision situation

• evaluating alternatives

At Gamma Inc., there are separate departments of employees who specialize in sales, service maintenance, customer service, and accounting. What form of departmentalization does Gamma use?

• Functional departmentalization

• Product departmentalization

• Location departmentalization

• Customer departmentalization

___ used to determine individual performance, can be challenging for a manager to impart in an employee

• Ability

• Motivation

• Work environment

• Skills

• Needs

Job ________________ attempts to increase both the number of tasks a worker does and the control the worker has over the job.

• Enlargement

• Rotation

• Enrichment

• specialization.

_____________ strategy is the set of strategic alternatives from which an organization chooses as it manages its operations simultaneously across several industries and several markets.

• Corporate-level

• Business-level

• Operational-level

• Divestiture.

_____ argues that behavior that results in rewarding consequences is likely to be repeated, whereas behavior that results in punishing consequences is less likely to be repeated

• Equity theory

• Reinforcement theory

• Two-factor theory

• Maslow's hierarchy

• Expectancy theory