PRETEST MASTER QUALITY MANAGER (MQM)

What is the primary objective of a Quality Management System (QMS)?

• Increasing short-term profits

• Monitoring competitor performance

• Ensuring consistent quality outputs and continuous improvement

• Expanding market share

Which of the following best reflects the "Plan" stage in the PDCA cycle?

• Performing a test run

• Standardizing the final product

• Identifying objectives and processes

• Conducting a root cause analysis

What differentiates Total Quality Management (TQM) from traditional quality control?

• TQM only applies to manufacturing

• TQM emphasizes full organizational participation and cultural transformation

• TQM requires external consultants

• TQM eliminates the need for audits

According to ISO 9001:2015, which clause emphasizes customer satisfaction?

• Clause 7.2

• Clause 10.1

• Clause 5.1.2

• Clause 4.4

In Statistical Process Control (SPC), a process is said to be in control when:

• The data follow a normal distribution

• There are no patterns or points outside control limits

• The operator manually adjusts each input

• The sample size exceeds 50

A Pareto chart helps quality teams:

• Eliminate subjective bias

• Identify which variables are the most frequent sources of issues

• Perform time-motion studies

• Visualize employee turnover

Which quality award originated in the United States to promote organizational excellence?

• Deming Prize

• EFQM Award

• Malcolm Baldrige National Quality Award

• ISO Recognition Trophy

A core principle of TQM is that:

• Managers alone are responsible for setting quality benchmarks

• Only quality engineers influence outcomes

• Everyone in the organization contributes to continuous improvement

• Quality assurance is isolated from strategy

What does FMEA primarily help with?

• Customer experience modeling

• Identifying and prioritizing potential failure modes in a process

• Reducing training costs

• Standardizing documentation formats

Which quality management tool is best used to identify root causes?

• Scatter diagram

• Control chart

• Ishikawa diagram

• Histogram