Toll Global Day 1

What is the primary tone used in In-the-Moment Coaching?

• Calm and reflective

• Brief and non-judgmental

• Supportive and layered

• Brief and judgmental

Which of the following is NOT a part of the IGROW model?

• Reality

• Goal

• Options

• Inspiration

What is the purpose of the 'Options' element in the IGROW model?

• To end with clear action

• To let them think and spark ownership

• To focus on the current challenge

• To define what right looks like

In the Three Word Framing Technique, which word should be avoided to redirect argumentative energy?

• And

• But

• Because

• What

What is the main focus of the 'What If' technique in the Three Word Framing Technique?

• To assist in considering more ideas

• To agree with the counterpart

• To express empathy

• To provide a clear action plan

The tool used to manage emotions is called Abraham Lincoln's ____ Letters Technique.

• Hotter

• Cold

• Warm

• Hot

What is the purpose of Abraham Lincoln's Hot Letters technique?

• To communicate with employees

• To cool down emotions before responding

• To write formal letters

• To express anger immediately

What should be the focus when using the 'Because' technique according to the text?

• To ask for feedback

• To summarize the conversation

• To express frustration

• To provide a reason for a request

What is the intended outcome of the 'Way Forward' element in the IGROW model?

• To identify the specific issue

• To explore options

• To commit to clear action

• To define the goal

What is the name of the trainer for this session?

• Gurmit Singh

• Gurrmeet Singh

• Gurmeet Singh

• Gurmeet Siingh