TL Unit 3

1. Which of the following is a technique used to maintain audience attention during a presentation?

• A. Speaking in a monotone voice
  

• B. Using technical jargon throughout
  

• C. Asking open-ended questions
  

• D. Avoiding eye contact

2. What is one principle of effective written business communication?

• A. Using long, complex sentences
  

• B. Including as much detail as possible, even if irrelevant
  

• C. Being clear, concise, and structured
  

• D. Writing in all capital letters for emphasis

3. Why is tone of voice important in verbal communication?

• A. It helps ensure grammar is correct
  

• B. It conveys emotions and emphasis
  

• C. It reduces the need for hand gestures
  

• D. It is only important during interviews

4. Which of the following best describes a principle of effective verbal communication in a business environment?

• A. Using slang to sound friendly
  

• B. Speaking quickly to save time
  

• C. Listening actively and giving clear responses
  

• D. Interrupting to make your point

5. Why is it important to check the accuracy of information before communicating it?

• A. To impress your manager
  

• B. To reduce the amount of time spent on communication

• C. To avoid needing to reference sources

• D. To prevent misunderstandings or misinformation

6. What does ‘currency of information’ mean in a business communication context?

• A. Whether the content is printed or digital
  

• B. How up-to-date the information is
  

• C. If the information is free to use
  

• D. The financial value of the data

7. Why is it important to explain the level of confidence in the information you communicate?

• A. To avoid questions from others

• B. To help others make informed decisions

• C. To appear more authoritative

• D. To reduce the need for follow-up

8. Which of the following is an advantage of email as a method of communication?

• A. It provides a written record of communication

• B. It allows for real-time conversation

• C. It guarantees immediate response
  

• D. It prevents misinterpretation

9. What is a disadvantage of using face-to-face communication?

• A. It allows for body language to be observed

• B. It enables real-time clarification

• C. It may not be suitable for complex documents

• D. It creates strong working relationships

10. When might a telephone call be more appropriate than an email?

• A. When sending formal documentation

• B. When a quick decision or answer is needed

• C. When information needs to be stored

• D. When sharing detailed reports