BSA/BSMA

What is the fundamental reason why modern businesses must integrate Information Technology (IT) into their daily operations?

• To become a multinational corporation or an NGO.

• To perform daily operations and transactions, as businesses rely on computers for these tasks.

• To replace all traditional banking methods with new mobile apps.

• To increase development costs and improve security.

Answer explanation

• A and B are too specific. While IT helps businesses grow and enables new services like mobile banking, its fundamental purpose is not to turn every business into an NGO or to completely replace all traditional banking.

• C is incorrect because the goal of IT is to improve efficiency and security, not to increase costs.

• D accurately captures the broad, essential function of IT for all modern businesses, from large corporations to small shops. It is a fundamental tool for managing day-to-day work and financial activities.

Which of the following is NOT listed as a feature of modern mobile banking apps in the text?

• Credit card application and approval.

• ATM and branch locator.

• User-friendly interface and secure log-in account.

• Accessible customer service and bill payments.

Answer explanation

Credit card application and approval.

While a loan calculator and credit card payments are mentioned, the text does not state that credit card application and approval are features.

What is the key difference between business operations in the 'old-fashioned way' and in the 'Information Era'?

• The use of computers was limited to special purposes in the Information Era.

• The Information Era relies heavily on advanced technologies like mobile apps and real-time business processes.

• The Information Era is also known as the Digital Divide.

• People were unable to thrive without technology in the past.

Answer explanation

The text highlights that businesses in the Information Era largely depend on technology, with the ability to do business in real time using various IT tools.

Which statement best defines the 'Information Era' as described in the text?

• An age where people thrive without any technology.

• A time when only multinational corporations had access to computers and IT.

• A time of rapid digital transformation where huge amounts of information are shared globally and the economy is based on IT.

• A period characterized by a reliance on traditional industrialization and an economy not based on IT.

Answer explanation

This statement accurately combines the key characteristics of the Information Era mentioned in the text, including digital transformation, global information sharing, and an IT-based economy.

What is a direct outcome of banks delivering comprehensive and functional mobile banking apps to their customers?

• A reduction in the number of employees required by the bank.

• A complete elimination of traditional banking methods.

• An increase in customer satisfaction due to quality service.

• A decrease in the number of physical bank branches.

Answer explanation

The text directly states that banks providing quality service through these apps would lead to high customer satisfaction.

What is the primary function of IT in business?

• To create social media platforms for marketing.

• To support business activities for organizations of all sizes.

• To eliminate the need for any manual labor.

• To make all businesses operate in real time.

Answer explanation

IT is used by multinational corporations, NGOs, and even small stores, supporting all their business activities.

Which of the following best describes the shift caused by rapid digital transformation?

• A shift from using computers for special purposes to using them for limited purposes.

• A move from an economy based on IT to a traditional industrial economy

• A change from traditional industrialization to an economy based on IT.

• A move from the Digital Age to the Information Era

Answer explanation

The text directly states that rapid digital transformation caused a shift from traditional to modern industrialization and to an economy that is based on IT.

Why can the Information Era be described as "enormous and incredible?

• Due to the ability to share vast amounts of information instantly and access knowledge with the Internet.

• Because it is the first time in history that people could do business.

• Because it caused a decline in the number of businesses.

• Because it is an era with no mobile phones or electronic businesses.

Answer explanation

The text states that the era is described this way because huge amounts of information can be shared in one click and people can be knowledgeable with the help of the Internet.

Which of the following is an example of an IT tool used in the Information Era?

• A social media platform for marketing.

• A paper calendar for scheduling appointments.

• A physical ledger for tracking transactions.

• A typewriter for creating reports.

Answer explanation

The text explicitly lists social media as an aspect of technology that IT has included in society.

What is the primary purpose of mobile banking apps for banks?

• To completely eliminate the need for bank employees.

• To increase the bank's profit by charging higher fees.

• To limit the types of transactions a customer can perform.

• To provide quality service that leads to high customer satisfaction.

Answer explanation

Right answer

The text states that banks that deliver comprehensive and functional mobile apps provide quality service that would lead to high customer satisfaction.