Fluent@Work

Fluent@Work

Professional Development

12 Qs

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Fluent@Work

Fluent@Work

Assessment

Quiz

English

Professional Development

Practice Problem

Medium

Created by

sonia markose

Used 2+ times

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12 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the best way to start a self-introduction?

Talk about your hobbies

Say your name clearly

Mention your address

Tell your experience

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a polite way to get someone’s attention?

“Hey you!”

“Excuse me.”

“Come here!”

“Oi!”

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you say when a caller asks for someone who is not available?

“They’re not here. Call later.”

“Please hold. I’ll check for you.”

“They’re not in. Would you like to leave a message?”

“Call someone else.”

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Choose the most professional phone greeting:

“What do you want?”

“Yeah, who is this?”

“Hello, College Office. How may I help you?”

“Tell me fast.”

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of these is NOT a good way to give directions on campus?

“Go straight and turn right.”

“Go there somewhere.”

“It’s on the first floor.”

“Take the stairs and turn left.”

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of saying ‘Sorry’ in an office setting?

To blame someone

To end the conversation

To admit a mistake or show empathy

To get attention

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of these is an example of showing emotional intelligence (EQ)?

Shouting back at a rude parent

Ignoring a colleague’s concern

Listening calmly and responding politely

Pretending to be busy

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