ServiceNow Quiz

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

• Before, After, Async, Display

• Prior to, Synchronous, on Update

• Insert, Update, Delete, Query

• Before, Synchronous, Scheduled Job, View

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

• DataHub

• LDAP Connection

• Local Sources (i.e. XML, CSV, Excel)

• JDBC Connection

• Implementation Spoke

What are the components that make up a filters condition? (Choose three.)

• Operator

• Match Criteria

• Value

• Column

• Field

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

• Turn your computer off and on again

• Clear browser cache

• End Impersonation

• Log out and back in

What controls the publishing and retiring process for knowledge articles?

• Approval Policies

• Approval Definitions

• Workflow Designer

• Workflows

• State Lifecycle

What type of query allows you to filter list data using normal words, instead of the condition builder?

• Natural Language Query

• Alexa Query

• Machine Learning Query

• Predictive Intelligence Query

• Auto-suggest Query

Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)

• One Approval can have many Requests

• One Request can have many Requested Items

• One Requested Item can have many Approvals

• One Requested Item can have many Catalog Tasks

• One Cart can have many Requests

On a filter condition, which component is always a choice list?

• Operator

• Filter Criteria

• Operation

• Match Criteria

A Role is defined as what?

• A collection of permissions

• A set of user access policies

• A Persona in a workflow

• A set of access control rules

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

• Create New module has a broken link

• Known intermittent issue with UI15

• User should be using Chrome instead of Explorer for their browser

• User has read role, but not the write role on the Inventory table

• User session has timed out