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CRM System - Group 1

Authored by Ashish Momaya

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CRM System - Group 1
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5 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

A company is implementing a new CRM system and needs to migrate key master data such as customers, products, and price lists. The team has limited technical resources and requires a user-friendly approach that business users can also participate in, especially during initial system setup.

Which of the following approaches is most commonly adopted during early phases of CRM implementation for migrating such master data?

Bulk data upload using Excel templates or CSV import functionality

Real-time API integration from legacy systems

Manual entry through the user interface

Scheduled data sync using middleware tools like Dell Boomi or MuleSoft

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In a modern CRM ecosystem, the flow of data aligns with which component of the information system architecture?

Structure

People

Process

Technology

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Company ABC Ltd, a healthcare organization, must comply with strict data privacy regulations such as HIPAA. They need a CRM system that guarantees secure storage and transmission of patient data that is cost effective amd scalable, making a _____ CRM system an appropriate choice.

private cloud

public cloud

hybrid cloud

on-premises

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which open-source CRM platform was used as the base for SuiteCRM?

SugarCRM

NetCRM

CloudCRM

OpenCRM

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

According to Gartner's 2024 Magic Quadrant for Sales Force Automation, which SFA vendor is best suited for SMBs seeking a user-friendly solution that integrates marketing and sales automation, offers strong digital channel capabilities, and provides a low-code/no-code experience?

HubSpot 

Salesforce 

Microsoft Dynamics 365

Oracle Sales

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