POM PRELIM EXAM

What is the primary function of Production and Operations Management (POM)?

• a) To handle marketing and sales activities
• b) To convert inputs (resources) into outputs (goods or services)
• c) To manage human resources within an organization
• d) To oversee financial activities

Which of the following is NOT a core function of most organizations?

• a) Marketing and Sales
• b) Production and Operations
• c) Research and Development
• d) Customer Service (although crucial, it's not always considered a core function)

A company that provides haircuts is an example of a:

• a) High-volume, low-variety production system
• b) High-variety, low-volume production system
• c) High-contact service system
• d) Low-contact service system

The four basic elements of a production system include:

• a) People, technology, money, and time
• b) Inputs, Transformation Process, Outputs, and Feedback
• c) Design, marketing, sales, and distribution
• d) Suppliers, customers, competitors, and government regulations

Raw materials used in production are considered:

• a) Outputs
• b) Transformation processes
• c) Inputs
• d) Feedback

The transformation process takes:

• a) Outputs and creates feedback
• b) Inputs and creates outputs
• c) Feedback and creates inputs
• d) Outputs and creates inputs

Feedback in a production system is used for:

• a) Setting production goals
• b) Monitoring and improving the system
• c) Determining customer needs
• d) Choosing suppliers

The focus of a high-volume, low-variety production system is on:

• a) Customization and flexibility
• b) Efficiency and cost reduction
• c) High-quality, one-of-a-kind products
• d) Meeting specific customer needs

Which of the following is an example of a high-variety, low-volume production system?

• a) Automobile assembly line
• b) Custom furniture workshop
• c) Soft drink bottling plant
• d) Fast-food restaurant chain

What is the main difference between a good and a service in production and operations management?

• a) Goods are tangible, while services are intangible.
• b) Services are more labor-intensive than goods production.
• c) Goods have a longer shelf life than services.
• d) All of the above