Review Test: Effective Communication

During a conversation, Maria notices her friend's tone becomes quieter and slower. Which might Maria correctly infer?

• Her friend is excited.

• Her friend is feeling sad or tired.

• Her friend is angry.

• Her friend is confused.

John reads a text message from a colleague that says, "Great job on the presentation!" but he suspects sarcasm. What element should John look at to confirm the meaning?

• The time the message was sent.

• The context of their recent interactions.

• The spelling and grammar.

• The length of the message.

In a recorded interview, the interviewer frequently nods and says "I see" while the speaker talks. What is the interviewer mainly doing?

• Changing the topic.

• Giving back-channel feedback.

• Interrupting the speaker.

• Ending the conversation.

Alex reads a friend's blog post narrating a difficult day but notices positive language at the end. What is most likely the author's purpose?

• To complain about the day.

• To entertain readers with gloomy stories.

• To express hope despite challenges.

• To request sympathy.

When interviewing for a job, Sam uses formal language and a calm tone. Which is the best reason?

• To mimic casual speech.

• To suit the professional context.

• To confuse the interviewer.

• To show boredom.

A friend sends a multimodal message combining text and an angry emoji about a canceled plan. What does the emoji primarily indicate?

• The emoji is irrelevant.

• The sender's irritation.

• A joke about the plan.

• An invitation.

In a face-to-face chat, Lila looks away frequently and fidgets. What might this non-verbal behavior suggest?

• She is confident.

• She is disinterested or uncomfortable.

• She is eager to talk.

• She is agreeing thoroughly.

During a group discussion, Mark speaks loudly and interrupts others. Which communication aspect is Mark likely demonstrating?

• Effective turn-taking.

• Poor conversation management.

• Appropriate topic shifts.

• Politeness.

A letter begins with "Dear Mr. Smith" and uses formal language. Which audience and purpose does this most likely reflect?

• A close friend, casual update.

• A teacher, personal apology.

• A business contact, professional inquiry.

• A sibling, sharing news.

Why might a speaker use polite markers such as "please" and "thank you" in a request at work?

• To assert dominance.

• To maintain respect and professionalism.

• To confuse the listener.

• To speed up the conversation.