communication in a workplace

Cấm bán hàng rong

• "There are some drinking water stations here, so you can refill your water anytime, it’s free."

• "The reason we don’t allow street vendors inside is that sometimes they overcharge tourists. We just want to make sure our guests get a fair deal."

• "Sorry, but outside vendors are not allowed to sell here. Please leave the premises. Thank you for understanding."

• "A common area right here, we got ping pong table and a big screen with Netflix available."

• "We’ve got the gym here if you feel like working out. You can use it for 80,000 VND per session /ˈseʃ.ən/ — that's one hour — or 100,000 VND for unlimited access /ˈæk.ses/ throughout the day."

If guest lost item

• Excuse me, may I pass through?

• What item did you lose?

• Where did you last see it?

• This room also has a private bathroom and toilet for your convenience.

• Please leave your contact, we’ll inform you if we find it.

XỬ LÝ PHẢN HỒI VỀ PHÒNG/THIẾT BỊ/SỰ

• Excuse me, may I pass through?

• Would you like us to move you to another room if it’s available?

• Thanks for letting me know, I’ll report it to our manager.

• Sorry about that, we’ll fix it as soon as we can.

• Please leave your contact, we’ll inform you if we find it.

GỢI Ý TOUR / MÓN ĂN / ĐỊA ĐIỂM

• If the big backpack can be carried on your back and the other one is not too bulky, then yes – most GrabBike drivers should be okay with it.

• There’s a night market nearby if you want something local.

• Thanks for letting me know, I’ll report it to our manager.

• You can walk around the Ancient Town, visit temples, enjoy local food, take a lantern boat ride, or join a cooking class. It’s also great for shopping, especially tailor-made clothes and souvenirs.

• At night, you can try the lantern boat ride or enjoy street performances by the river.

khi khách sắp check out

• There’s a outlet in front of the reception desk.

• Are you enjoying your stay here so far?

• The balls are all in the pockets, let's rack them up again.

• Where are you heading next after checking out?

• Are you traveling to another city after Da Nang?

khi bắt chuyện với khách

• Like a blank schedule? That just means you won’t be late for anything.

• Have you got any plans or places you’d like to explore in Da Nang yet?

• Where are you up to today?

• How’s your trip been so far?

• Take it slow and just go with the flow.

HỖ TRỢ ĐẶT XE / HỎI VỀ HÀNH LÝ

• Are you traveling to another city after Da Nang?

• At night, you can try the lantern boat ride or enjoy street performances by the river.

• How big is your backpack? Is it something you can wear comfortably on your back while sitting on a bike?

• If the big backpack can be carried on your back and the other one is not too bulky, then yes – most GrabBike drivers should be okay with it.

• Take it slow and just go with the flow.

If prices more expensive

• I’m so sorry for the inconvenience. It seems like there’s a sudden power outage.

• The outlets are under the bar counter.

• We’re checking with the local authorities now and will keep you updated as soon as we know more.

• Our prices are a bit higher on weekends or during festivals because it's peak season.

• Our room rates may vary depending on the season, demand, and availability.

Power off

• I’m so sorry for the inconvenience. It seems like there’s a sudden power outage.

• The outlets are under the bar counter.

• We’re checking with the local authorities now and will keep you updated as soon as we know more.

• We’ve already turned on the backup system.

• I know this street, it’s best if you go to that store around 3 PM, because it always gets stuck in traffic between 5 and 6.

Bị kẹt xe

• Standing on the Dragon Bridge is a nice spot to watch the entire fire and water show.

• There’s heavy traffic on that road.

• We’ll check the CCTV and cleaning records.

• We got stuck in traffic for over an hour.

• I know this street, it’s best if you go to that store around 3 PM, because it always gets stuck in traffic between 5 and 6.