
GUEST SERVICE AGENT
Authored by Luh Mery Kristina Widiatmi
Education
12th Grade
Used 1+ times

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30 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa tugas utama dari seorang Guest Service Agent di bagian Front Office?
Membersihkan kamar tamu
Menyusun menu makanan
Memberikan informasi
Mengatur keuangan hotel
Membuat laporan keuangan harian
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Informasi apa yang TIDAK perlu ditanyakan oleh Guest Service Agent saat check-in?
Nama tamu
Alamat email
Nomor kamar yang diinginkan
Jumlah bagasi
Tanggal lahir pasangan tamu
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Dalam kondisi tamu komplain, apa yang harus dilakukan oleh Guest Service Agent terlebih dahulu?
Menyalahkan housekeeping
Meninggalkan tamu
Mendengarkan dengan baik dan menunjukkan empati
Langsung menawarkan diskon
Menyuruh tamu menunggu lama
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Guest Service Agent wajib mengenakan seragam agar...
Terlihat lebih keren
Menjadi lebih nyaman
Menandakan identitas sebagai staf hotel
Bisa keluar hotel dengan mudah
Tidak perlu membawa ID
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Yang bukan merupakan keterampilan penting bagi Guest Service Agent adalah...
Komunikasi
Multitasking
Berbicara cepat
Penguasaan bahasa asing
Etika kerja
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut ini yang merupakan contoh pelayanan prima (excellent service) adalah...
Menolak permintaan tamu dengan kasar
Menyambut tamu dengan senyum dan sapaan ramah
Membiarkan tamu menunggu terlalu lama
Mengabaikan telepon masuk
Menghindari pertanyaan tamu
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ketika tamu meminta bantuan membawa koper, maka Guest Service Agent harus menghubungi...
Housekeeping
Waiter
Bellboy
Manager
Clerk
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