Vodacom Tanzania Operations Quiz

When did Vodacom Tanzania start Operations?

• 2005

• 2017

• 2000

When did we start operations using digital channels?

• 2017

• 2018

• 2020

Which Call Center Metrics is used to measure customer satisfaction?

• SLA

• TNPS

• FCR

What is our Main focus for this Year?

• Ask Once

• Customer satisfaction

• Call Reduction

Which one of these is considered to be an advisor empowerment?

• Training and system access

• Better salaries and working environment

• Customer satisfaction