Vodacom Tanzania Operations Quiz
Authored by Jackson Astrid
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8th Grade
Used 1+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When did Vodacom Tanzania start Operations?
2005
2017
2000
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When did we start operations using digital channels?
2017
2018
2020
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which Call Center Metrics is used to measure customer satisfaction?
SLA
TNPS
FCR
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is our Main focus for this Year?
Ask Once
Customer satisfaction
Call Reduction
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one of these is considered to be an advisor empowerment?
Training and system access
Better salaries and working environment
Customer satisfaction
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