Communication is important because it helps us:

• Avoid talking to people we dislike

• Express and understand feelings, thoughts, and behaviors

• Win every argument

• Speak more words per minute

Which of the following is NOT one of the 7 Cs of Communication?

• Clear

• Concise

• Creative

• Correct

"We have two ears and one mouth so that we can listen twice as much as we speak" means:

• Listening is more important than speaking

• We should talk less to save energy

• We should speak faster

• We can hear more gossip

Which factor does NOT influence communication?

• Body language

• Stress

• Assumptions

• Favorite color

An effective communicator is someone who:

• Speaks fast without pauses

• Is a quick thinker, active listener, and win-win negotiator

• Avoids feedback

• Changes style constantly to match everyone

Which is the correct order of the communication process?

• Receiver → Encoding → Channel → Decoding → Sender

• Sender → Encoding → Channel → Decoding → Receiver

• Sender → Decoding → Channel → Encoding → Receiver

• Encoding → Sender → Receiver → Channel → Decoding

Which of these is a common barrier to effective communication?

• Feedback

• Noise

• Smiling

• Active listening

Overcoming communication barriers can involve:

• Avoiding eye contact

• Asking clarifying questions

• Using complex jargon

• Speaking continuously without pause

Written communication is best for:

• Showing emotions

• Providing a permanent record

• Avoiding misunderstandings

• Speaking faster

Verbal communication strength is:

• It can be documented easily

• It includes body language

• It never causes misunderstanding

• It is faster than writing