1. Communication Skills

Communication is a ________ process.

• One-way

• Two-way

• Complex

• Random

Which of the following is NOT a part of communication?

• Speaking

• Listening

• Sleeping

• Writing

The four key skills to learn a language are ________.

• Reading, Writing, Talking, Dancing

• Listening, Speaking, Reading, Writing

• Speaking, Singing, Writing, Listening

• Talking, Reading, Drawing, Listening

In communication, the person who sends the message is called ________.

• Receiver

• Channel

• Sender

• Decoder

Feedback in communication helps in ________.

• Making sentences longer

• Knowing if the message is understood

• Avoiding eye contact

• Interrupting the sender

A clear statement is one which ________.

• Conveys the exact message

• Uses long words

• Avoids facts

• Is confusing

A concise statement is ________.

• Long and detailed

• Appropriately brief

• Always funny

• Irrelevant

An accurate statement is one that is ________.

• Funny

• Factual

• Random

• Confusing

The first stage of active listening is ________.

• Responding

• Receiving

• Evaluating

• Remembering

Which of these is NOT a stage of active listening?

• Understanding

• Remembering

• Non-responding

• Evaluating