chapter 4

which of the following is an example of nonverbal communication

• asking for a cookie

• pointing to a cookie

• writing a note requesting a cookie

• shouting for a cookie

types of verbal communication include

• reading

• nodding one's head

• crossing one's arm

• writing

which of the following is a barrier to communication?

• NA uses medical terminology with the resident

• NA asks the resident to complete a sentence

• NA speaks the same language as the resident

• NA speaks clearly using a professional tone of voice

which of the following are ways for NA's to avoid barriers to communication?

• NA should use slang so that the resident understands more easily

• NA should respond with "why?" when resident makes a statement

• the NA should use medical terminology when talking with the resident so that the resident will more easily understand his condition

• the NA should ask open-ended questions that require more than yes or no responses

an example of active listening is

• the NA looking around the room while the resident is speaking

• the NA finishing the resident's sentences to make communication clear

• the NA focusing on the resident and providing feedback

• the NA talking constantly so that there are no pauses in the conversation

why is it important for an NA to consider a resident's cultural background when communicating with him?

• it is not important to consider cultural background

• because the resident will certainly want to tell stories about his culture

• because the NA might know somebody with the same background and she can tell the resident about that person

• because cultural background helps determine how people communicate and can help the NA communicate better with the resident

what is a proper way for an NA to respond if a resident does not hear her or does not understand her?

• the NA should speak more quietly

• the NA should speak more softly or whisper

• the NA should speak slowly and clearly

• the NA should shout

which of the following senses is not used in making observations?

• sight

• touch

• smell

• taste

which of the following should an NA report about a resident to the nurse immediately?

• family fighting

• chest pain, high fever

• watching too much TV

• acting lonely

when should documentation be recorded?

• immediately after care is given

• at the end of the shift

• whenever there is time

• before the care is given