PBM Ch. 1 Review

Which of the following is considered the first level of management in most businesses?

• Executives

• Supervisors

• Middle Managers

• Team Leaders

Which management function involves measuring results and deciding if goals were met?

• Organizing

• Controlling

• Staffing

• Planning

Which level of management usually spends the most time focusing on company-wide strategy?

• Middle Manager

• Supervisor

• Executive

• Team Leader

What was a major outcome of the Industrial Revolution?

• Fewer machines were used

• Human and animal power increased

• Machine power replaced manual labor

• Companies became smaller

Which management theory is most associated with efficiency and finding the “one best way” to do a job?

• Administrative

• Classical

• Behavioral

• Quality

Who introduced the idea of “piece-rate pay” where workers were paid by their output?

• Henri Fayol

• Frederick W. Taylor

• W. Edwards Deming

• Douglas McGregor

Which management theory emphasizes the importance of employee motivation and relationships?

• Behavioral

• Administrative

• Classical

• Scientific

Which management theorist is most connected to principles like authority, unity of command, and fair compensation?

• Elton Mayo

• Henri Fayol

• W. Edwards Deming

• Frederick Taylor

Which of the following describes Quality Management?

• Focusing on efficiency above all else

• Improving employee morale and motivation

• Total commitment to reducing waste, errors, and defects

• Hiring employees with the right skills

The Hawthorne Effect refers to:

• Workers improving when closely supervised

• Employees changing behavior when they know they are observed

• The idea that workers are only motivated by pay

• The replacement of manual labor by machines