Work Order and SOP Quiz

What is a work order?

• A receipt of payment

• A document describing a task to be completed

• A manual of instructions

• A customer feedback form

Which is NOT usually included in a work order?

• Job details

• Instructions and standards

• Payment confirmation

• Materials needed

What is the main purpose of a work order?

• To advertise products

• To ensure organized, efficient, and accurate work

• To replace faulty components

• To measure customer satisfaction

SOP stands for:

• Standard Order Procedure

• Service Operating Program

• Standard Operating Procedure

• System Operations Plan

Which is the BEST example of an SOP?

• Writing a daily diary

• Steps in assembling a computer

• Sending an email

• Reading a manual

What is one goal of SOPs?

• Promote inconsistency

• Ensure safety compliance

• Reduce documentation

• Increase costs

In writing an SOP for a work order, which comes first?

• Review and approve the SOP

• Define the step-by-step process

• Identify the task

• Include safety measures

Example SOP safety measure when replacing a power supply is:

• Use water to cool components

• Always wear an anti-static wrist strap

• Remove casing with force

• Work without supervision

What is the function of wires?

• Insulate electrical connections

• Carry electrical current

• Amplify signals

• Store energy

Which is used to connect different components?

• Capacitors

• Cables

• Resistors

• Diodes