What does a receiver do to decode a message?

• Use their language skills

• Apply their own frame of reference

• Listen to the message being sent

• Confirm that a message was received properly

Restating or paraphrasing what a patient said is called:

• Explanation

• Reflection

• Confirmation

• Clarification

By speaking calmly and performing her daily tasks competently, Anita is building a positive __________ with patients in her care.

• Reputation

• Understanding

• Bond

• Rapport

Why is verbal communication often the most effective way to communicate?

• It is the easiest way to reach people of diverse cultures and languages

• It can be done quickly, without much thought

• It allows for instant feedback, clarity, and understanding

• It can be misinterpreted

One way a healthcare worker can help ensure a patient understands medical information is to speak softly.

• True

• False

Written communication is an example of non-verbal communication.

• True

• False

Which of the following are attributes of informed consent?

• The patient is told about benefits, risks, and consequences of not performing the procedure

• The patient provides voluntary permission

• The patient is given a clear explanation of the procedure or test

• The patient is coerced into agreeing

• B, C, and D

Healthcare workers should always strive to be as cheery as possible when working with patients.

• True

• False

Which of the following send a positive message through physical appearance?

• Having visible piercings

• Wearing strong cologne

• C and D only

• Wearing uniforms

• Proper grooming

One important consideration when using touch to communicate with patients is that it can be:

• Ignored

• Misinterpreted

• Encouraging

• Always effective