Health Care Teams

According to the passage, who is a member of a healthcare team at a health care facility?

• Only doctors

• Only nurses

• Every employee

• Only patients

Fill in the blank: Some members of a healthcare team work directly with ________, while some rarely interact with them.

• patients

• medications

• equipment

• insurance forms

Fill in the blank: Effective health care teams have open ________, where everyone feels free to express their opinions using suitable communication skills.

• communication

• doors

• meetings

• schedules

Fill in the blank: Frequent ________ are used in effective health care teams to keep all team members aware of a patient’s status and goals, outline duties, and establish goals.

• conferences

• interruptions

• complaints

• arguments

Which of the following is a positive strategy for conflict resolution?

• Having winners and losers

• Compromising to reach a mutual agreement

• Ignoring the conflict

• Escalating the conflict

What is the main difference between negative and positive strategies for conflict resolution?

• Negative strategies have winners and losers, while positive strategies use compromising to reach a mutual agreement.

• Negative strategies always involve physical violence, while positive strategies never do.

• Negative strategies are only used in business, while positive strategies are only used in families.

• Negative strategies require legal intervention, while positive strategies do not.

Negative strategies can quickly resolve time-sensitive conflicts.

• True

• False

In the avoidance strategy, what must one do to prevent a more serious conflict?

• Let go of the issue.

• Confront the person directly.

• Escalate the situation.

• Ignore all communication.

What is the main goal of the compromise strategy in conflict resolution?

• To find a solution that partially satisfies each person.

• To ensure one person gets everything they want.

• To avoid addressing the conflict altogether.

• To force a quick decision regardless of fairness.

What is the goal of the collaboration (Win/Win) strategy in conflict resolution?

• To find a common solution that meets everyone’s concerns.

• To avoid the conflict altogether.

• To ensure one party wins and the other loses.

• To ignore the concerns of others.