What does the term hardware refer to in a computer system?

The physical components of the system.

The instructions and data that tell the computer what to do.

The graphical display on the screen.

The network that allows devices to communicate.

What are the two primary characteristics of a server's hardware that allow it to support many users and run continuously?

Portability and integrated peripherals.

Touchscreen-based interaction and flash memory storage.

User interfaces and application software.

When setting up a new computer, what is the most important reason to ensure there is adequate space around the components?

To prevent the computer from overheating.

To make the workstation look tidy.

To prevent cables from tangling.

To make it easier to connect peripheral devices.

In its default settings, a user right-clicks on a file in File Explorer. What is the primary purpose of this action?

To display a context-sensitive menu with additional options.

To move the file to a new location.

You are trying to find a specific PDF document on your computer but can't remember its exact location. What is the most efficient way to find it using Windows 11?

Click on the Start button and use the integrated search bar.

Manually search through every folder in File Explorer.

Right-click on the Desktop and select 'Find.'

What is the purpose of the Notification Area (System Tray) on the Windows 11 Taskbar?

To provide access to system icons, background processes, and quick settings.

To display pinned applications for quick launching.

To show currently open applications.

To switch between virtual desktops.

You want to change the alignment of your Taskbar icons from the center to the left. Where can you find this setting in Windows 11?

Settings > Personalization > Taskbar

Settings > Personalization > Start

What is the purpose of a folder in a file management system?

To organize and store files and other folders.

To change the contents of the disk drive.

To provide a shortcut to an application.

A company is looking for a new OS for its server farm that needs to be highly stable, secure, and manageable via a command line. Which type of OS would be the best choice?

An open-source server OS like a Linux distribution.

A commercial desktop OS like Windows 11 Home.

An embedded OS for a purpose-built system.

You are tasked with running an older version of a software program that is not compatible with your current Windows 11 system. What technology could you use to run this application without changing your main OS?

Run a virtual machine with a compatible OS.

A user is running a 64-bit version of Windows 11. Which statement accurately describes the application compatibility?

The user can run both 32-bit and 64-bit applications.

The user can only run 64-bit applications.

The user can only run 32-bit applications.

Application compatibility is not determined by the OS's bit version.

A user is on a Mac computer and wants to use a program that is only available for Windows. What is the most common and practical approach to accomplish this without buying a new computer?

Use virtualization software to run a Windows virtual machine.

Find a comparable open-source alternative.

Use the Command Line Interface (CLI) to run the program.

A user is having trouble with their printer and a technician asks them to update the 'driver' for the printer. What is the purpose of this device driver?

It is a software component that enables the OS to communicate with a specific hardware device.

It is a program that helps a user type commands.

It is the program that interprets user commands.

It is a tool that helps manage and maintain the computer system.

A user has a Chromebook and needs to work with documents and spreadsheets. What is the key characteristic of Chrome OS that affects how the user will perform these tasks?

It is primarily a cloud-centric OS.

It can only run applications from the Microsoft Store.

It relies heavily on locally-installed software.

It is a Real-Time Operating System.

What is a key difference between the firmware types BIOS and UEFI?

UEFI is a more modern and flexible replacement for BIOS.

BIOS is more modern and flexible than UEFI.

BIOS supports larger hard drives, while UEFI does not.

UEFI is exclusive to Apple computers.

What is the main purpose of a hypervisor in a virtualized computing environment?

To create and run virtual machines.

To provide hardware resources to the host computer.

To act as the guest operating system.

To provide a Command Line Interface.

A user's computer freezes, and they cannot close a specific application. What is the most effective way to forcibly terminate the unresponsive application?

Use the 'End task' function in Task Manager.

What is the main difference between the modern Windows Settings app and the legacy Control Panel?

The Windows Settings app is the primary modern interface for managing most system settings, while the Control Panel is a legacy interface still used for older or more advanced settings.

The Windows Settings app is only for advanced users, while the Control Panel is for standard users.

The Windows Settings app can be accessed via Windows interface, while the Control Panel can only be accessed via the Command Prompt.

A user needs to use a low-level tool to change a setting in the Windows Registry to fix a system issue. What tool should they use, and why must they be careful?

Registry Editor; because incorrect modifications can lead to system instability

Computer Management; because it can crash the system

Task Scheduler; because it can delete all their files

PowerShell; because they need to be an administrator

Which of the following is a primary characteristic of a Solid-State Drive (SSD) when compared to a traditional Hard Disk Drive (HDD)?

It uses flash memory and is generally faster

It is a magnetic storage device and is generally faster

A computer user is having trouble with their computer's sound. They can't hear any audio. The user has already checked the volume and confirmed it's not muted. What is the next logical step in the troubleshooting process, according to the provided material?

Call a computer technician immediately.

A user's computer has become very slow and is freezing frequently. A technician is trying to figure out what is causing the slowdown. What is a key initial step in troubleshooting a slow computer?

Check the Task Manager's Performance tab to see resource usage

Check if the monitor is plugged in

After a technician implements a solution to a problem, what step must they take before they can complete the troubleshooting process?

Verify Functionality & Implement Preventative Measures

Go back and establish a new theory

Start over and re-identify the problem

Document the problem without documenting the solution

A user has a computer that is running very slowly. They open Task Manager and see that their disk usage is at 100% all the time. What is one of the recommended troubleshooting steps to help with this issue?

Terminate a running application

Why is it important to document the troubleshooting process and findings?

To create a record for future reference and help with similar issues

To prove that you solved the problem

To show the user all the steps you took

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