SOLVING CONFLICTS

Gavin has worked for the company for about a year.

• True

• False

Gavin feels his colleagues are unfriendly.

• True

• False

Gavin wants to change the way he works.

• True

• False

Craig thinks that Gavin's personality is the problem.

• True

• False

Craig thinks being tolerant of change won't be difficult.

• True

• False

Mike thinks that changing people's roles and responsibilities will help the situation.

• True

• False

According to Gavin, what is his personality like?

• Calm and shy
  

• Positive, energetic, and outgoing
  

• Serious and quiet
  

• Careful and cautious

What does Craig accuse Gavin of?

• Not saying hello to anyone
  

• Not doing his project
  

• Not respecting boundaries in the workplace
  

• Being too quiet in meetings

Why does Gavin say he involved others in his project?

• Because he wanted more attention
  

• Because he couldn’t complete it without their cooperation
  

• Because Mike told him to
  

• Because Craig asked for his help

What does Mike say about personality issues?

• They are easy to change
  

• They are not important
  

• They don’t exist in the workplace

• They are difficult to change