FCA mission , values & conflict resolution

Conflict is defined as:

• A serious disagreement or argument

• A peaceful agreement

• A type of celebration

• A form of cooperation

Conflict resolution involves certain actions and behaviors. Which of the following should you do during conflict resolution?

• Listen actively and remain respectful

• Interrupt and raise your voice

• Ignore the other person's perspective

• Blame others for the problem

The importance of elaborating on conflict resolution in a group discussion is to:

• ensure effective communication and understanding among members.

• prolong the discussion unnecessarily.

• create more conflicts within the group.

• ignore differing viewpoints.

Conflict resolution involves understanding what to do and what not to do in a disagreement.

• True

• False

Conflict is best described as:

• A disagreement or clash between ideas, principles, or people.

• A peaceful agreement between two parties.

• A celebration of shared interests.

• A process of making friends.

Conflict may be defined as a _______ between people with opposing needs, ideas, beliefs, values or goals. (Fill in the blank)

• disagreement or struggle

• celebration or party

• agreement or harmony

• cooperation or teamwork

Conflict can be considered healthy or unhealthy depending on the situation. Which of the following best describes when conflict is healthy?

• When it leads to better understanding and solutions

• When it always causes harm and resentment

• When it is ignored completely

• When it is used to dominate others

Resolving conflict involves which of the following approaches?

• Open communication and understanding

• Ignoring the issue

• Escalating the disagreement

• Avoiding all discussions

Which of the following is a recommended action for conflict resolution?

• Communicate face-to-face

• Wait or avoid the issue

• Get defensive

• Use put-downs or sarcasm

Which of the following should you avoid in conflict resolution?

• Use language that is understood

• Recognize and embrace differences

• Assume

• Be honest, genuine, and respectful