Business Etiquette final test first term

1) Recognize the definition of business etiquette:

• a) Business etiquette is group of informal rules of general behavior.

• b) Business etiquette is a group of conventional rules of polite behavior.

• c) Business etiquette is a group of informal rules of polite behavior.

• d) Business etiquette is a group of non-conventional rules of behavior.

2) Which of the following IS NOT something that business etiquette covers?

• a) Courtesy

• b) Hospitality

• c) Self – presentation

• d) Self – confidence

3) Which of the following IS NOT an area covered by the business etiquette?

• a) Employee engagement

• b) Team synergy

• c) Reconciling the feuded team members

• d) Customer care

4) Which of the following is one of the areas covered by the business etiquette?

• a) Product placement

• b) Product design

• c) Branding

• d) Advertising

5) Which of the following IS NOT recommended as a part of an effective introduction?

• a) Projecting warmth and confidence

• b) Stating your position in the company

• c) Repeating the other person’s name after the introduction

• d) Doing something memorable, e.g. making a certain gesture

6) In business, introductions are usually made based on:

• a) A person’s seniority

• b) A person’s seniority in a company

• c) Alphabetical order

• d) It is usually random

7) For making a great first impression, you should avoid:

• a) Asking questions

• b) Making eye contact

• c) Using technical jargon

• d) Having a relaxed posture

8) The three C’s for making a good impression stand for:

• a) Confidence, Contrasting, Care

• b) Confidence, Competence, Credibility

• c) Confidence, Contrasting, Credibility

• d) Confidence, Competence, Care

9) Which of the following IS NOT a method of minimizing the nervousness?

• a) Visualizing

• b) Self-talk

• c) Being informed

• d) Being domineering

10) When it comes to the nervousness triggers, we should:

• a) Ignore them

• b) Suppress them

• c) Identify them

• d) None of the above