Assessment Questions for Computer Networking

Fadil is a blogger. He searches for information on the internet about the types of content that are currently viral to implement on his blog. Fadil also seeks to know the advantages and disadvantages of his competitor's blog. The activities that Fadil engages in are one of the reasons for the business process in the field of computer networking and telecommunications, which is ...

• facilitating communication

• providing knowledge and information sources

• data management

• management information systems

• customer relationship management

A collection of activities that create value is carried out by the community ...

• Customers and Suppliers

• Providers of goods and services

• Artists and Exhibitions

• Sellers and Buyers

• Inventors and Distributors

When receiving complaints from customers, the best thing to do, except ...

• Listening to complaints as a formality

• Reviewing mistakes on the part concerned

• Explaining problem-solving

• Thanking for the complaints received

• Apologizing on behalf of the company

The activities below include defensive strategies to maintain and improve customer satisfaction, except for number

• 1

• 5

• 2

• 4

• 3

Which of the following is not a stage in the information system implementation strategy?

• Planning

• Analysis

• Design

• Testing

• Negotiation

The approach to information system implementation where the old system and the new system

The approach to information system implementation where the old and new systems run simultaneously is called...

• Direct

• Gradual

• Parallel

• Pilot

• Evolutionary

Quality culture in the business of computer network engineering and telecommunications refers to...

• Cheap product prices

• A large number of employees

• Commitment of the entire organization to quality

• Strategic office locations

• Attractive advertisements

The main benefit of quality culture for companies in computer network engineering and telecommunications is...

• Increasing selling prices

• Reducing production costs

• Increasing customer satisfaction

• Accelerating recruitment processes

• Facilitating business expansion

The concept of continuous improvement in quality culture is known as...

• Break Even Point

• Return on Investment

• Kaizen

• Net Present Value

• Customer Relationship Management