Communication/Collaboration/Inclusion/Diversity

Eye contact and removing distractions are examples of

• verbal communication
• active listening
• non verbal communication
• facial expressions

What is the process of delivering information, ideas and attitudes to a sizeable and diversified audience is called

• non-verbal communication
• mass communication
• Memo
• Email

During verbal communication, you should ask ________________ questions

• clear and concise
• interesting
• close-ended
• open-ended

Which is an example of written communication

• phone call
• memo
• conversation
• radio

Which is NOT an example of non-verbal communication?

• eye contact
• open-ended questions
• hand gestures
• space

Which is NOT true about the handshake?

• great way to start an introduction
• firm grip
• 2-3 shakes is all you need
• shake with the wrist instead of the elbow

Most important communication advice is

• to start with a handshake
• think before you speak
• remove distractions
• eye contact

Which responses is not a helpful tips for written communication.

• make eye contact
• proofread before sending
• Keep it short and get straight to the point
• Do not use all CAPS

Email, memo, agenda are examples of what type of communication?

• non-verbal communication
• verbal communication
• written communication
• mass communication

Questions that cannot be answered with a simple yes or no are what type of questions?

• open-ended questions
• close-ended questions
• basic questions
• interview questions