Mystery Shopping Program Pre/Post Training Quiz

Organize the phases of the Binghatti client journey in the correct sequence.

• Execute

• Engage

• Explore

• Eliminate Objections

• Extend Invitation

What is the maximum time within which clients must be acknowledged if all brand ambassadors are busy with other clients?

• Within 45 seconds or less

• Within 1 minute

• Within 2 minutes

• Within 4 minutes

During the interaction, which questions can help you better understand the client’s needs? (Select all that apply)

• Whether the client has a specific budget in mind

• Clients preferred location in Dubai

• Expected timeline for making the purchase decision

• If the property is for personal use or investment

What is the minimum number of reasons a brand ambassador should provide to explain why Binghatti is the ideal choice?

• 1

• 3

Can you earn additional points by demonstrating excellent product knowledge to clients?

• Yes

• No

While addressing client concerns, is it acceptable for brand ambassadors to speak negatively about the Binghatti brand?

• Yes

• No

If a client is busy at the time of the visit and cannot meet with the Relationship Manager immediately, what is the best practice for a brand ambassador?

• Ask the client to come back another day without taking details.

• Don’t take the client’s details, as they aren’t considered a serious client.

• Take the client’s details and schedule a meeting at their convenient time

What is an example of professional body language?

• Crossing arms and avoiding eye contact while speaking

• 
  

  Standing straight with a relaxed posture, maintaining eye contact, and smiling

  
  

• Slouching in the chair and looking at your phone during a client interaction

Which is the best example of an open-ended question?

• Do you want a 2-bedroom apartment?

• Can you tell me what type of property you are looking for and what features are most important to you?

Which of the following is an example of properly acknowledging a client?

• Sighing

• Making eye contact, smiling

• Looking away