Conflict Resolution Quiz

What is the process of talking directly to the other person to resolve a conflict called?

• Compromise

• Collaboration

• Negotiation

• Discussion

What does it mean to work together?

• Negotiate

• Compromise

• Collaborate

• Argue

What does the term "mediation" mean?

• A promise not to take sides

• Resolving conflicts by using another person or persons to help reach a solution

• Making a decision without consulting others

• Ignoring a problem until it goes away

What does "neutrality" refer to?

• Taking a strong stance on an issue

• A promise not to take sides

• Resolving conflicts by using another person

• Agreeing with one side over the other

What skill will you demonstrate in this lesson?

• Cooking skills

• Conflict-resolution skills

• Painting skills

• Mathematical skills

What will you identify about conflict in this lesson?

• How conflict can lead to violence

• How conflict can be fun

• How conflict is always bad

• How conflict is never resolved

What is a solution called where everyone wins?

• Win-win solution

• Lose-lose solution

• Win-lose solution

• Tie solution

What does the "T" in TALK stand for in negotiation?

• Take a time-out before you start to negotiate.

• Tell your side of the story first.

• Talk loudly to make your point.

• Take notes during the discussion.

What does the "A" in TALK stand for in negotiation?

• Ask questions to confuse the other person.

• Allow each person to tell his or her side of the story.

• Argue until you win.

• Agree with everything the other person says.

What does the "L" in TALK stand for in negotiation?

• Let each person ask questions of the other.

• Leave the room if you disagree.

• Listen only to your own ideas.

• Laugh to lighten the mood.