QUIZ: MOTIVATION, LEADERSHIP, GROUP & TEAM AND COMMUNICATION

Which statement below is NOT reflective of communication?

• Communication is the primary means through which people connect.

• Communication transmits a message.

• Communication is used to bond and forge connection.

• communication is merely imparting meaning.

Which of the following statements is true regarding oral communication/

• It is often tangible and verifiable.

• It can be stored for an indefinite period.

• The sender can quickly obtain feedback from the receiver.

• As compared to written communication, it is more likely to be well thought out, and clear.

In Maslow's Hierarchy of Needs theory, hunger and thirst would fall under __________ needs.

• safety - security

• social - belongingness

• physiological

• self actualization

Carlos was given a compliment for doing something at work, Carlos is more likely to do it again. This is an example of which theory?

• goal setting theory

• self efficacy theory

• reinforcement theory

• expectancy theory

In an automotive service dealership, service technicians' pay depends on whether they work on a customer paid job or on a warranty job. A customer paid job pays more in wages than warranty jobs. In an effort to remedy this imbalance, an automotive dealership decided to offer a monetary bonus to a well-done warranty job. Per expectancy theory, which relationship is the bonus aimed at?

• Expectancy

• Instrumentality

• Valence

• Behaviorism

Which of the following is NOT a characteristic of goals?

• specific goals increase performance

• easy goals result in higher performance

• goals should be specific

• goals should be measurable

Information overload occurs when ________.

• the interpretation of the message gets affected by the receiver's cultural background.

• the information we have to work with exceeds our processing capacity.

• a sender purposely manipulates information so the receiver will see it more favorably.

• the information sent by the sender does not reach the receiver.

During a team meeting, a manager explains a new policy but notices employees look confused. To ensure understanding, she asks the employees to restate the policy in their own words. Which element of the communication process is being emphasized here?

• Noise

• Feedback

• Encoding

• Channel

Ali, a junior executive submits a performance report to his department head. This is an example of;

• Downward communication

• Upward communication

• Lateral communication

• Informal communication

Sarah, an HR officer, notices that employees often misinterpret her emails because of jargon-heavy language. Which barrier to effective communication is most evident in this situation?

• Selective perception

• Poor listening skills

• Language differences

• Filtering of information