Management Organization Chap 9

Which of the following is an intrinsic motivator?

• Salary

• Promotion

• Job satisfaction

• Bonus

Which of the following is the most common extrinsic motivator?

• Respect

• Money

• Recognition

• Achievement

Maslow’s hierarchy of needs includes which of the following as the highest level?

• Safety

• Esteem

• Social

• Self-actualization

In Maslow’s hierarchy, which of the following represents physiological needs?

• Food and shelter

• Recognition

• Career growth

• Respect

Which theory suggests that managers have two sets of assumptions about workers?

• Equity Theory

• Theory X and Theory Y

• Reinforcement Theory

• Expectancy Theory

Theory X assumes employees are generally:

• Self-motivated

• Lazy and dislike work

• Creative and responsible

• Driven by achievement

Theory Y assumes employees:

• Avoid responsibility

• Are motivated only by money

• Seek responsibility and are creative

• Require constant supervision

Herzberg’s hygiene factors include:

• Achievement and recognition

• Salary and working conditions

• Responsibility and growth

• Advancement

Which of the following is a motivator in Herzberg’s two-factor theory?

• Company policies

• Interpersonal relations

• Achievement

• Salary

According to Herzberg, hygiene factors:

• Cause long-term job satisfaction

• Prevent dissatisfaction but don’t motivate

• Motivate employees strongly

• Are irrelevant to performance