Batch7=Q1

If the business requests a pickup from Al Wadi Al Gedid on April 16 at 2:59 PM, will the orders be picked up on the same day?

• True

• False

Answer explanation

There is no pickups from Al Wadielgded

If the business is asking about the coverage area for order CRP 22K from South Sinai, can we proceed with this request?

• False

• True

Answer explanation

CRP bulky is not Allowed

The business should upload the receipt of payment to recharge his account, after paying through

• Fawry

• Charge balance

  "Card via Wallet"

• Bank

• E-Wallet

The business contacted us complaining that the star didn't come to pick up his orders yesterday, and he made another one today

• Raise a ticket to the Tech Support.

• Raise a ticket to the delivery experience.

• Raise a ticket to the concerned hub.

• Raise a ticket to the investigation team.

The business (Bronze) requested to exchange 50 XL flyers on Sep 8, which were delivered on Sep 3. We should

• Raise a ticket to the delivery experience

• Raise a ticket to the concerned hub

• Raise a ticket to the flyer validation

• Advise him that we can't take this action + Reason

Answer explanation

• Bronze Business can request to exchange a material order within 3 WD from receiving his order.

Consignee contacts us to change his address (12345 Exchange - Received warehouse) .. What is the action needed?

• Raise a open ticket to the hub

• Educate him to change it via tracking link/Whatsapp

• Take the action AD + Closed ticket

• Take the action AD + without ticket

What is the Cut off time of Pudo pickup?

• 3:00 PM

• 2:00 PM

• 4:00 PM

• 6:00 PM

The business (ElDokan) tier is bronze, he reached us to create a CRP order with a refund. We will advise...

• Advise him that it is not available now

• Advise the merchant that after he exceeds the 400 shipments and 70% SR and gets an AM, the AM can check the availability to add the option to the business account

• Advise him that he can make the refund through the E-Wallets

• Advise the merchant that if he exceeds the 400 shipments and 70% SR we will add the option to his account

Which payment methods are used for material fee deduction?

• Cash on delivery

• Wallet Balance (if sufficient)

• Tracking Link

• Via visa card "Online Payment"

• Using Bosta Credit

For which types of orders must insured businesses fill in the Item Value field?

• Only for Bulky orders

• Only for Parcels orders

• For both parcel and bulk orders

• Only for orders with COD