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Batch7=Q1

Authored by Sarah Ali

Professional Development

Professional Development

Used 4+ times

Batch7=Q1
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the business requests a pickup from Al Wadi Al Gedid on April 16 at 2:59 PM, will the orders be picked up on the same day?

True

False

Answer explanation

There is no pickups from Al Wadielgded

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the business is asking about the coverage area for order CRP 22K from South Sinai, can we proceed with this request?

False

True

Answer explanation

CRP bulky is not Allowed

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

The business should upload the receipt of payment to recharge his account, after paying through

Fawry

Charge balance

"Card via Wallet"

Bank

E-Wallet

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

The business contacted us complaining that the star didn't come to pick up his orders yesterday, and he made another one today

Raise a ticket to the Tech Support.

Raise a ticket to the delivery experience.

Raise a ticket to the concerned hub.

Raise a ticket to the investigation team.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The business (Bronze) requested to exchange 50 XL flyers on Sep 8, which were delivered on Sep 3. We should

Raise a ticket to the delivery experience

Raise a ticket to the concerned hub

Raise a ticket to the flyer validation

Advise him that we can't take this action + Reason

Answer explanation

  • Bronze Business can request to exchange a material order within 3 WD from receiving his order.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Consignee contacts us to change his address (12345 Exchange - Received warehouse) .. What is the action needed?

Raise a open ticket to the hub

Educate him to change it via tracking link/Whatsapp

Take the action AD + Closed ticket

Take the action AD + without ticket

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the Cut off time of Pudo pickup?

3:00 PM

2:00 PM

4:00 PM

6:00 PM

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