Joshua order a photo books and shipped it to five different shipping addresses and wants to know why he did not get the free shipping promotion. Why did Joshua not get free shipping promotion added to the order that he placed.

The free shipping added to the shipping address with the highest shipping charges.

The free shipping applied to all the shipping addresses in his order.

The free shipping to only one shipping address.

The free shipping added to the shipping address with the least shipping charges.

Shilpa has customized 30 different magnets of 10 each in different sizes. Shilpa wants to use $2 magnets promotion + Free shipping for the magnets. She is unable to apply the promotion for the magnets in the cart. Why is Shilpa unable to add the $2 magnets promotion for the magnets added to the Cart?

The magnets are of different size.

Another % off applied to the Cart

The cart value does not match the threshold.

Multiple recipients for the order.

Mohammed entered the wrong address and placed the order. After checking, you see that the order is in accepted State and Mohammed has used electronic payment to place the order. In what ways can you assist Mohammed with the order?

Submit an address change request.

Educate the Customer to place a new order.

Cancel the order for the Customer.

Change the address on the order.

Anna wants to order the 3x5 stationary magnet cards for 96 recipients. How would Anna add the addresses on the envelopes for the style that she created?

No option for the pre-addressing envelope.

Select the envelopes tab to select the envelope type.

Select the addressing tab to select the recipients.

Nicole was working on a photo book project and all the work was lost. Why was the work/edits were not saved to the book?

Nicole added the photos directly from the device to the project.

Nicole had technical issues with the system she was working on.

Nicole was working on a shared project.

Nicole did not save the project as she was making the edits.

Can Employee Codes be stacked with Site Sales?

50% off no code needed promotion can be stacked

% cannot combine with $ but both can stack separately

Zainab wanted to discontinue from Video plan and wants to get a refund. How will you assist the Customer.

Remove the Credit Card information.

Ask the Customer to delete all the videos.

Mubbashir was unable to upload the images from Google. He has logged into Shutterfly using Google credentials. Why was Mubbashir not able to upload the images from Google?

C. The Permission for the images where not given.

A. He did not login using Google.

B. The photo is not in the supported format.

Aadil is unable to add the address to his address book and wants to place an order from Shutterfly using Direct mail option. Why is Aadil unable to add the address to his Address book.

Line 2 has more than 36 Characters.

Line 2 has more than 35 Characters.

Line 2 has less than 35 Characters.

Line 2 has less than 36 Characters.

SME Assessment

Authored by Shutterfly Training Team

Professional Development

Used 7+ times

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30 questions

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MULTIPLE CHOICE QUESTION

1 min • 1 pt

Mohammed order a 8x8 Photo book with a free photo book promotion paying only the shipping charges of $39.99. Why does the shipping carriers require the Commercial invoice in order for the photo book to be delivered to the Customer?

The full retail value of the book must be declared on the book.

The book is a Gift.

The Customer did not pay the International Duties

The Customer wanted a receipt of the order.

MULTIPLE SELECT QUESTION

1 min • 1 pt

What are the types of Chargebacks?

CBH

CBR

CBF

CBGC

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Who needs a Subpoena or Court Order to access the Shutterfly account?

A chatter who wants to access a deceased persons account.

A law enforcement officer who wants to access a Shutterfly account.

Chatter claiming to be the spouse of the account holder.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Mark wants to order a 12x12 professional photo album with a photo cover. He wants to know the cost of the professional album and contacts Shutterfly Customer Support. What is the price that you will tell Mark?

$550

$595

$825

$830

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Alex is trying to use Apple Pay to place and order and is unable to place an order. Why is Alex unable to place the order?

Alex is receiving an error that says the Cart out of Sync.

Alex does not have the Apple Pay option available.

Alex is using an outdated version of the App.

Alex is using an outdated version of the iOS.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Under which act does Shutterfly Copyright falls?

HIPPA

DMCA

The US Copyrights Act

US Code Title 17

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Jagan is unable to add Credit Card information to his billing information in the Shutterfly account to place an order. Why is Jagan unable to add his Credit Card information in his Shutterfly account?

Jagan already added 4 of his Credit Card in the Shutterfly account.

Jagan already added 2 of his Credit Card in the Shutterfly account.

Jagan already added 3 of his Credit Card in the Shutterfly account.

Jagan already added 5 of his Credit Card in the Shutterfly account.

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SME Assessment

Mohammed order a 8x8 Photo book with a free photo book promotion paying only the shipping charges of $39.99. Why does the shipping carriers require the Commercial invoice in order for the photo book to be delivered to the Customer?

What are the types of Chargebacks?

Who needs a Subpoena or Court Order to access the Shutterfly account?

Mark wants to order a 12x12 professional photo album with a photo cover. He wants to know the cost of the professional album and contacts Shutterfly Customer Support. What is the price that you will tell Mark?

Alex is trying to use Apple Pay to place and order and is unable to place an order. Why is Alex unable to place the order?

Under which act does Shutterfly Copyright falls?

Jagan is unable to add Credit Card information to his billing information in the Shutterfly account to place an order. Why is Jagan unable to add his Credit Card information in his Shutterfly account?

Joshua order a photo books and shipped it to five different shipping addresses and wants to know why he did not get the free shipping promotion. Why did Joshua not get free shipping promotion added to the order that he placed.

Which color printing process does all photo books from Shutterfly use?

Which of the following chart is used for color profiling?

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