Unit 2 Vocab

What is objectivity?

• Making decisions based on personal feelings

• Avoiding facts at all times

• Making decisions based on facts, not feelings

• Ignoring all opinions

Constructive criticism is meant to:

• Hurt someone’s feelings

• Make someone quit

• Improve performance in a helpful way

• Ignore bad behavior

What does bias mean?

• A fair opinion

• A personal, often unfair judgment

• A professional report

• An honest fact

Professionalism is shown by:

• Being late and careless

• Acting however you want

• Following workplace expectations

• Arguing with coworkers

Empathy is the ability to:

• Share personal secrets

• Understand and share another’s feelings

• Avoid talking to others

• Judge others quickly

Respect means:

• Ignoring others

• Arguing your opinion strongly

• Acknowledging others’ worth

• Acting selfishly

Feedback is:

• Random comments

• Information about how someone is doing

• Gossip

• Talking about yourself

What does active listening involve?

• Interrupting often

• Thinking about your response only

• Fully focusing on the speaker

• Daydreaming

Nonverbal communication includes:

• Text messages only

• Words only

• Body language and facial expressions

• Just emails

Tone in speech refers to:

• Volume only

• The emotion or attitude behind words

• Grammar

• Word count