NOCTI PROFESSIONALISM REVIEW

APPROPRIATE PERSONAL APPEARANCE AND DRESS FOR A RETAIL STORE EMPLOYEE IS

• WHATEVER MANAGERS WEAR

• DETERMINED BY STORE POLICY AND REQUIREMENTS

• WHATEVER THE EMPLOYEE WANTS TO WEAR

• JACKET AND TIE FOR MEN, SKIRT AND HEELS FOR WOMEN

WHICH OF THE FOLLOWING OUTFITS IS AN EXAMPLE OF PROFESSIONAL WORK ATTIRE?

• A SWEATER AND JEANS

• A BUTTON-UP SHIRT AND BLACK PANTS

• A POLO SHIRT AND BOARD SHORTS

• A T-SHIRT AND KHAKI PANTS

IF A GROCERY STORE CHAIN REQUIRES ALL EMPLOYEES TO WEAR CLOSED-TOE SHOES ON THE SALES FLOOR, WHICH OF THE FOLLOWING OPTIONS IS APPROPRIATE?

• FLIP FLOPS

• TENNIS SHOES

• STRAPPY HEELS

• RAIN BOOTS

A CUSTOMER COMES INTO THE STORE WITH SEVERAL SMALL BAGS OF MERCHANDISE FROM OTHER RETAILERS. ONE WAY A SALESPERSON CAN PROMOTE THE STORE'S IMAGE AND BUILD GOODWILL IS TO:

• WATCH THE CUSTOMER CAREFULLY TO MAKE CERTAIN HE OR SHE DOES NOT STEAL

• TELL THE CUSTOMER THAT THE BAGS MUST BE LEFT AT CUSTOMER SERVICE WHILE SHOPPING

• OFFER A LARGER SHOPPING BAG WITH HANDLES AND THE STORE BRAND ON IT TO HOLD THE OTHER SMALLER BAGS

• SUGGEST THE CUSTOMER PLACE THE BAGS IN HIS OR HER CAR AND THEN RETURN TO DO MORE SHOPPING

WHICH IS THE BEST WAY TO BUILD A POSITIVE COMPANY IMAGE?

• INVOLVEMENT IN COMMUNITY EVENTS

• AN ATTRACTIVE, COLORFUL COMPANY LOGO

• A VAGUE MISSION STATEMENT

• A SALE ON LIMITED OCCASIONS

TO PROMOTE A POSITIVE COMPANY IMAGE, RETAILERS SHOULD OFFER:

• A. A LARGE SELECTION OF HIGH-PRICED GOODS

• B. A MINIMAL SELECTION OF LOW-PRICED GOODS

• C. PRODUCTS THAT ARE MADE BY LOCAL SMALL BUSINESSES

• D. PRODUCTS THAT ARE MADE WITH INFERIOR MATERIALS

MANY RETAILERS FOCUS ON SOCIAL RESPONSIBILITY AND PARTICIPATING IN ACTIVITIES THAT BENEFIT SOCIETY. AN EXAMPLE OF SUCH AN ACTIVITY IS:

• HAVING A FLEXIBLE RETURN POLICY

• MAINTAINING THE STORE APPEARANCE THROUGHOUT THE DAY

• DONATING SURPLUS MERCHANDISE TO A HOMELESS SHELTER

• SELLING SURPLUS MERCHANDISE AT AN OUTLET STORE

Juan should handle Mariah's request to clock her out by:

• Refusing to clock her out and advising her to follow proper procedures.

• Agreeing to clock her out as a favor.

• Ignoring the request and saying nothing.

• Clocking her out only if no one is watching.

What should you do if Mariah asks you to clock out for her when she leaves early?

• Ask someone else to clock out for Mariah

• Pay Mariah for the time she loses by leaving early

• Clock out for Mariah when no one is looking

• Explain to Mariah that employees who clock out another employee will be terminated

Confidential information about inventory shortages should be discussed with

• Other employees

• The competitor

• The customer

• The store manager