PRIMO BRANDS

Where should we transfer if the reason of cancellation is due to Medical/Death?

• Advance Hand off

• Retention

• We do not transfer

• Escalation

We should process the cancellation if the customer moved within the same database.

• True

• False

Where should we hand-off the case if customer decided to link their membership with Costco? (Wrong spelling wrong)

Which of the following reason are we allowed to process the cancellation of the account?

• Business Closing

• Temporary Location

• No longer need service

• Low Usage

We transfer the call if its a Special Billing account but there are no always for VIP or Platinum.

• True

• False

Where should we hand-off the case if the customer already paid through ACS and would like to reinstate?

Where do we hand-off the case if the customer already returned the cooler but it is still showing on the account?

Where do we transfer the customer if they're threatening to post on social media and how should we transfer him?

• Warm Transfer, Escalation

• Cold Transfer, Escalation

• Cold Transfer, Advance Hand-off

• Warm Transfer, Advance Hand-off

Which information do we ask the caller if they received an erroneous delivery?

• Customer's complete address

• Customer phone number

• Customer's email address

• Customer's full name.

How much is the minimum order for customer's with BJ's, Costco, and Sam's Club membership?