
MSV Week 1
Authored by ali samir
Social Studies
Professional Development
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The proof of refund can not be sent to the merchant before 14 days
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to the screenshot provided, the merchant contacted us on 8 Sep 2025 to inquire about his account activation.
What should be the correct Category?
New Merchant - Activation Delay
New Merchant - Activation Status
New Merchant - Account Reassign
New Merchant - Activation Process
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When the merchant request to refund a POS transaction, and his bank is NBE.
Advise the merchant to perform it from his dashboard
Advise the merchant to perform it from his POS
Submit a request to the AO
Inform the Merchant that it must be done from our side
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All Visa and Mastercard transactions are subjected to the international rate.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The merchant requested to integrate with WIX Plugin
Inform him that it is no longer available
Inform him that it is no longer available, and suggest another Plugins
Send him the integrations steps
Submit a request to the AO
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The merchant requested a refund, and has no balance
Submit a request to the settlement team
Submit a request to the AO
Advise the merchant to deposit to his balance
Check the available balance, and submit a request to his AO
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