MSV Week 1

The proof of refund can not be sent to the merchant before 14 days

• True

• False

According to the screenshot provided, the merchant contacted us on 8 Sep 2025 to inquire about his account activation.
What should be the correct Category?

• New Merchant - Activation Delay

• New Merchant - Activation Status

• New Merchant - Account Reassign

• New Merchant - Activation Process

When the merchant request to refund a POS transaction, and his bank is NBE.

• Advise the merchant to perform it from his dashboard

• Advise the merchant to perform it from his POS

• Submit a request to the AO

• Inform the Merchant that it must be done from our side

All Visa and Mastercard transactions are subjected to the international rate.

• True

• False

The merchant requested to integrate with WIX Plugin

• Inform him that it is no longer available

• Inform him that it is no longer available, and suggest another Plugins

• Send him the integrations steps

• Submit a request to the AO

The merchant requested a refund, and has no balance

• Submit a request to the settlement team

• Submit a request to the AO

• Advise the merchant to deposit to his balance

• Check the available balance, and submit a request to his AO