To assist your customers in a personal way, you should become familiar with:

• Their relatives, special friends, special friends, and loved ones
• Entertainment centers and movie theaters in the district
• Resources in and near your store

If the customer isn’t shopping alone, you can include the rest of the party by:

• Telling any children to behave themselves while their parent makes this important decision
• Suggesting that the customer might want to make this shopping decision when he is alone and can concentrate
• Showing some kind of service to others in the party, such as offering a chair, a cup of coffee, and so on

A new customer comes into your department, but you are helping another customer. You should:

• Focus all your attention on your current customer
• Let the new customer wait his turn until you have completed your current sale
• Acknowledge the new customer’s presence with eye contact and/or a brief comment that you’ll be right with him
• Help the customer who looks like he will spend the most money

What portion of the general population may have disabilities which are not obvious and may be difficult to perceive?

• one-third
• two-thirds
• one-fourth

You should match your store services with customers who will appreciate them by paying attention to each customer's unique needs and interests.

• True
• False

If you are shipping an item, it may be appropriate to enclose a "Thank you note" with your business card attached.

• True
• False

Small kindnesses to your customers may include:

• Letting the customer make a local call to verify appropriateness or preference
• Consolidating many small packages into one large shopping bag
• Bringing merchandise to an older or disabled customer while he sits down
• All of the above 

Referring a customer to a competitor will likely result in:

• The customer seeking you out for future needs
• The customer never returning to your store
• A lost sales opportunity for you
• None of the above

It is important to build a relationship with your customer. In the first few seconds after you notice the customer’s arrival, you should:

• Make sure your clothes are neat and you look professional
• Find your sales book and get it ready for your next sale
• Tidy up the product display before showing it to the customer
• Greet the customer and make him feel welcome

As a customer service professional, the best way for you to remember your regular customers’ interests is to keep a written record of the vital information.

• True
• False