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Customer Service Full

Authored by Wayground Content

Professional Development, Specialty

10th - 12th Grade

Used 7+ times

Customer Service Full
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20 questions

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1.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

To assist your customers in a personal way, you should become familiar with:

Their relatives, special friends, special friends, and loved ones
Entertainment centers and movie theaters in the district
Resources in and near your store

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the customer isn’t shopping alone, you can include the rest of the party by:

Telling any children to behave themselves while their parent makes this important decision
Suggesting that the customer might want to make this shopping decision when he is alone and can concentrate
Showing some kind of service to others in the party, such as offering a chair, a cup of coffee, and so on

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A new customer comes into your department, but you are helping another customer. You should:

Focus all your attention on your current customer
Let the new customer wait his turn until you have completed your current sale
Acknowledge the new customer’s presence with eye contact and/or a brief comment that you’ll be right with him
Help the customer who looks like he will spend the most money

4.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What portion of the general population may have disabilities which are not obvious and may be difficult to perceive?

one-third
two-thirds
one-fourth

5.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

You should match your store services with customers who will appreciate them by paying attention to each customer's unique needs and interests.

True
False

6.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

If you are shipping an item, it may be appropriate to enclose a "Thank you note" with your business card attached.

True
False

7.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Small kindnesses to your customers may include:

Letting the customer make a local call to verify appropriateness or preference
Consolidating many small packages into one large shopping bag
Bringing merchandise to an older or disabled customer while he sits down
All of the above 

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