Saying “_____” and “_______ ___” is not just for supervisors—it’s part of showing good manners at work.

• please, thank you

• hello, good morning

• excuse me, sorry

• yes, of course

When you make a mistake at work, the professional thing to do is ___________.

• apologize

• ignore it

• blame someone else

• pretend it didn't happen

• make excuses

Even if coworkers have different personalities, you should always treat them with ___________.

• respect

• indifference

• jealousy

• hostility

When greeting a manager, it’s best to use ___________ language instead of informal slang.

• formal

• casual

• slang

• playful

Social interactions at work should be more ___________ and respectful than those with close friends.

• professional

• casual

• sarcastic

• emotional

Which of the following is the most appropriate way to greet your supervisor at work?

• A. “Yo, what’s up?”

• B. “Hey buddy!”

• C. “Good morning, Ms. Smith.”

• D. Ignore them and go to your desk

Why is it important to say “please” and “thank you” in the workplace?

• It makes people do what you want

• It’s part of professional manners and shows respect

• It helps you avoid work

• It’s only required during interviews

Which of the following is an appropriate response to a compliment at work?

• A. “I already know I’m great.”

• B. “Thanks, I appreciate that.”

• C. “Whatever.”

• D. “You’re just saying that.”

If you accidentally miss a deadline at work, what should you do?

• Blame your coworker

• Apologize and accept the consequences

• Hide the mistake

• Ignore it

How should you respond if a coworker offers to help you with a task?

• Ignore their offer

• Thank them and accept or politely decline

• Tell them to mind their own business

• Refuse their help rudely