Guest Relations Management unit 1,

Which department is primarily responsible for preparing guest rooms?

• Front Office

• Housekeeping

• Concierge

• Accounting

A guest may be refused accommodation if:

• They booked online

• They cannot provide valid payment details

• They arrive early

• They request an upgrade

What is involved in rooming guests?

• Assigning rooms and issuing keys

• Preparing breakfast only

• Cleaning public areas

• Making event reservations

If a guest wants extra towels, reception usually coordinates with:

• Kitchen

• Housekeeping

• Accounts

• Security

Which of these is a key function of reception?

• Monitoring kitchen hygiene

• Managing reservations and check-outs

• Organizing staff payroll

• Marketing hotel services

Which of the following is a room type?

• Deluxe suite

• Garden area

• Conference hall

• Parking lot

Which departments usually update room availability?

• Housekeeping and reception

• Kitchen and housekeeping

• Security and concierge

• Maintenance and security

Reports must be distributed to:

• Relevant operational departments for coordination

• Only the reception staff

• Local competitors

• Tourists outside the hotel

Guest registration requires collecting:

• Personal details, payment information, and length of stay

• Meal preferences only

• Entertainment schedules

• Marketing materials

If the room is not ready for a guest, staff should:

• Offer alternative arrangements or lounge seating for waiting

• Ask guests to wait outside

• Cancel the reservation

• Ignore the issue