FO Cashier & Communication Quiz

The main task of a Front Office Cashier is ...

• To create housekeeping reports

• To handle guest financial transactions

• To schedule FO staff

• To promote the hotel

The document used to record all guest transactions during their stay is called ...

• Guest Folio

• House Count

• Registration Card

• Voucher

Payment for rooms by company guests using a guarantee letter is called ...

• Travel Agent Ledger

• Government Ledger

• Company Ledger

• City Ledger

Payments by guests who have checked out but still have additional bills are recorded in ...

• Cash Ledger

• City Ledger

• Paid Out

• Deposit Ledger

If the cashier makes a payment for guest needs (e.g., buying tickets), the transaction is recorded as ...

• Posting

• Paid Out

• Adjustment

• Correction

The process of routinely recording guest transactions into the system is called ...

• Posting

• Billing

• Recording

• Reconciling

Late charges in the Front Office mean ...

• Advance payment

• Charges after the guest checks out

• Payment by credit card

• Guest deposit

The function of the EDC machine in FO Cashier is ...

• To calculate change

• To print folios

• To process debit/credit card payments

• To store reservation data

If there is an error in recording a transaction and it needs to be corrected, it is done by ...

• Correction

• Closing

• Adjustment

• Reposting

At check-out, the cashier must ensure ...

• The room bill is settled

• All housekeeping requests are completed

• The FO schedule is complete

• The guest receives a welcome drink