WHAT IS OUR LESSON TODAY?

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WELCOMING AND SEATING OF GUESTS

A FEMALE ATTENDANT WHOSE JOB IS TO GREET AND ASSIST GUESTS UPON ARRIVAL.

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HOSTESS

CAN BE A MALE OR A FEMALE ATTENDANT WITH THE SAME JOB AS THE HOSTESS.

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RECEPTIONIST

GUIDELINES WHEN WELCOMING THE GUESTS:

GUESTS ARE ___________ AS SOON AS THEY ARRIVE.

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ACKNOWLEDGE

GUIDELINES WHEN WELCOMING THE GUESTS:

"FIRST IMPRESSION IS _________________"

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EVERYTHING

BE CONFIDENT AND MAINTAIN ___ _______ WHEN HAVING A CONVERSATION WITH THEM.

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EYE CONTACT

TYPES OF GUESTS :

COSTUMERS WITH TABLE RESERVATIONS.

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EXPECTED GUESTS

TYPES OF GUESTS:

COSTUMERS WHO HAVE NO RESERVATIONS.

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WALK IN GUESTS

WHO SAID A SPEAKER, TRAINER AND CONSULTANT, SUGGESTED THE "I CARE" METHOD OF GREETING CUSTOMERS TO MAKE A RESTAURANT FRIENDLIEST PLACE IN TOWN".

Answer explanation

MR. RICK MACKS

"I CARE" STANDS FOR: " I "

Answer explanation

INITIATE A WARM GREETING