What is an important first step when a guest arrives?

C. Establish eye contact and greet them warmly

A. Ignore them until they initiate conversation

B. Offer refreshment immediately

D. Ask them to fill out a feedback form

Why is cleanliness important before guests arrive?

B. It creates a welcoming atmosphere and shows respect

A. Guests won’t notice anyway

C. It’s only essential in the guest’s room

Which of the following is a thoughtful gesture to welcome guests?

B. Leaving a welcome basket or local snack

A. Forcing them to help with chores right away

C. Giving them instructions only in a manual

D. Avoid asking about dietary preferences

What should you do if you know the guest’s name in advance?

B. Use their name when greeting them to personalize the welcome

A. Ignore it—use “Guest” instead

C. Wait for them to introduce themselves

D. Only use their name in the booking confirmation

What is one way to help guests feel comfortable in a property they haven’t been in before?

A. Give them a detailed tour of the property and its amenities

B. Leave them to find their way around themselves

C. Don’t mention any rules or instructions

D. Assume they’re familiar with local customs

How should staff behave even when they are busy?

C. Be cordial and acknowledge the guest; let them know you’ll attend soon

A. Rush the guest through check‑in

B. Avoid interaction altogether

D. Only focus on tasks and paperwork

Which practice shows cultural sensitivity when welcoming guests from diverse backgrounds?

B. Asking about any religious, dietary, or cultural needs ahead of time

A. Making all guests follow your culture’s norms strictly

C. Assuming preferences based on stereotypes

D. Not mentioning culture at all

What is a useful way to communicate essential information before a guest arrives?

B. Sending a welcome message via email or SMS with check‑in details, WiFi, etc.

A. Waiting until arrival to tell them everything

C. Only giving paper instructions left in the room

D. Having them figure out rules on their own

Which of the following should be avoided when greeting guests?

B. Multitasking while greeting them (e.g. on the phone)

C. Offering assistance with luggage

What is the role of small talk in welcoming guests?

B. It helps build rapport and makes guests feel more comfortable

C. It’s only for close friends

D. It should be skipped for the sake of efficiency

Which is an example of personalizing a guest’s stay?

C. Noting special occasions (birthday, anniversary) and acknowledging them

A. Sending the same checklist to all guests

B. Not asking for any preferences

D. Treating everyone exactly the same

What is a good practice regarding guest wait time?

C. Provide accurate wait times and keep them informed

A. Ignore complaints about waiting

B. Tell guests there will be no wait even if there is

D. Make them wait without explanation

How should amenities be handled for guests?

B. Offer a variety of amenities and be ready to accommodate special needs

A. Provide basic amenities only, nothing extra needed

C. Assume guests won’t use extra amenities

D. Hide amenities and tell guests to ask first

When should hosts anticipate questions from guests?

B. During arrival or check‑in, proactively sharing useful information

C. Never—guests should read everything themselves

What form of greeting is considered professional and welcoming?

B. Saying “Welcome, good morning/afternoon, I’m [name]” with a smile

A. Cold, formal tone without introducing oneself

C. Not greeting verbally, just nodding

D. Asking them to sign in first before greeting

Why is offering refreshments upon arrival effective?

C. It helps them relax after travel and shows hospitality

A. It distracts them from problems

B. Guests expect food immediately

D. It’s only useful if they demand it

FOOD AND BEVERAGES 1_QUIZ1

Quiz

•

Instructional Technology

•

11th Grade

•

Practice Problem

•

Easy

Kathy Lahoylahoy

Used 5+ times

FREE Resource

30 questions

Show all answers

1.

OPEN ENDED QUESTION

10 sec • 1 pt

WHAT IS OUR LESSON TODAY?

Evaluate responses using AI:

OFF

Answer explanation

WELCOMING AND SEATING OF GUESTS

2.

OPEN ENDED QUESTION

10 sec • 1 pt

A FEMALE ATTENDANT WHOSE JOB IS TO GREET AND ASSIST GUESTS UPON ARRIVAL.

Evaluate responses using AI:

OFF

Answer explanation

HOSTESS

3.

OPEN ENDED QUESTION

10 sec • 1 pt

CAN BE A MALE OR A FEMALE ATTENDANT WITH THE SAME JOB AS THE HOSTESS.

Evaluate responses using AI:

OFF

Answer explanation

RECEPTIONIST

4.

FILL IN THE BLANK QUESTION

10 sec • 1 pt

GUIDELINES WHEN WELCOMING THE GUESTS:
GUESTS ARE ___________ AS SOON AS THEY ARRIVE.

Answer explanation

ACKNOWLEDGE

5.

OPEN ENDED QUESTION

10 sec • 1 pt

GUIDELINES WHEN WELCOMING THE GUESTS:
"FIRST IMPRESSION IS _________________"

Evaluate responses using AI:

OFF

Answer explanation

EVERYTHING

6.

OPEN ENDED QUESTION

10 sec • 1 pt

BE CONFIDENT AND MAINTAIN _ _____ WHEN HAVING A CONVERSATION WITH THEM.

Evaluate responses using AI:

OFF

Answer explanation

EYE CONTACT

7.

OPEN ENDED QUESTION

10 sec • 1 pt

TYPES OF GUESTS :
COSTUMERS WITH TABLE RESERVATIONS.

Evaluate responses using AI:

OFF

Answer explanation

EXPECTED GUESTS

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FOOD AND BEVERAGES 1_QUIZ1