UTS BING XII

what is Sarah doing?

• Making report

• Making monthly report

• Making weekly report

• Making daily report

what did Rony say to help Sarah?

• Can I help you

• May I help you

• Let me help you

• Can you help me

Did Sarah accept Rony's offer?

• No, she didn't

• Sarah accept Rony's offer

• Sarah did not accept Rony's offer

• Sarah confuse with Rony's offer

A: "I'm looking for a place to stay tonight. Do you have any rooms available?"

B: "Yes, we do. We can offer you a standard single room or a deluxe double room. The standard room is cheaper, but the deluxe room has a great view of the city."

What is the speaker B doing?

• Asking for a service

• Giving an opinion

• Offering a service/an option

• Complaining about the service

A: "Can you help me with this heavy luggage? My back hurts."

B: "Of course, sir. I'd be happy to. Just give me a moment to grab a trolley."

What is speaker B's response an example of?

• Refusing an offer

• Asking for help

• Accepting an offer to help

• Declining a service

" I'm sorry, sir. We can't offer you a refund for this product because you've already used it. However, we can give you a store credit for the same amount."

Based on the statement, what is the store doing?

• Fully accepting the customer's request

• Offering an alternative solution

• Refusing to help the customer at all

• Making a complaint

A: "My computer is running very slow. Can you fix it?"

B: "I can take a look at it for you. We can do a full system diagnostic and a virus scan to see what the problem is. "

What does speaker B's offer imply?

• The service is free of charge.

• The computer will be fixed instantly.

• The service includes a diagnostic and a virus scan.

• Speaker A must buy a new computer.

"Good afternoon. Welcome to our salon. Would you like a haircut, a hair treatment, or both? We also offer a complimentary head massage with every hair treatment."

Based on the sentence, which of the following is a complementary service?

• Haircut

• Hair treatment

• Head massage

• Both haircut and hair treatment

What is the main purpose of the caption above?

• To criticize the university's graduation ceremony.

• To announce the next university intake.

• To celebrate the achievement of the graduates.

• To promote the engineering faculty.

What can be inferred about the tone of the caption?

• Critical and sarcastic.

• Formal and academic.

• Joyful and forward-looking.

• Neutral and informative.