Professional Communication Skills

Which of the following is an example of active listening?

• Interrupting the speaker to share your opinion

• Nodding and making eye contact while the speaker talks

• Looking away while the speaker talks

• Checking your phone during the conversation

What does nonverbal communication include?

• Only spoken words

• Body language, facial expressions, and gestures

• Only written messages

• Only emails

Which of the following is a professional way to greet someone in a business setting?

• "Hey, what's up?"

• "Good morning, how are you?"

• "Yo!"

• "Sup?"

What is the first step in resolving a conflict?

• Ignore the problem

• Listen to all sides of the story

• Blame the other person

• Walk away immediately

Which of these is NOT a part of active listening?

• Asking questions for clarification

• Daydreaming while someone is talking

• Giving your full attention

• Giving feedback

Which gesture can show that you are interested in a conversation?

• Crossing your arms and looking away

• Leaning slightly forward and nodding

• Yawning loudly

• Checking your watch

Which of the following is an example of using professional language?

• "I ain't got time for this."

• "Could you please clarify your point?"

• "Whatever."

• "That's lame."

Which of the following is an example of nonverbal communication?

• Sending an email

• Smiling at someone

• Making a phone call

• Writing a letter

Which phrase uses a professional tone?

• "I don't care."

• "Thank you for your feedback."

• "That's not my problem."

• "Whatever you say."

You need to write an email to your teacher about missing a class. Which is the most professional way to start your email?

• "Hey, I won't be there."

• "Yo, can't make it."

• "Dear Ms. Smith, I am writing to inform you that I will be absent from class tomorrow."

• "Sup, not coming."